Terms and Conditions

Last updated September 2026

1. About these terms

These terms govern your use of this site and every order placed with Crew Labs Ltd ("Crew Labs", "we", "us"). By using this site, confirming the statements on our verification page, or placing an order, you agree to them. If you do not agree, do not use the site or place an order.

We may update these terms at any time. The version published when you place an order is the version that applies to that order.

2. Research use only

All material we supply is intended solely for in-vitro laboratory research carried out by qualified people in a suitable facility. It is not a medicine, food, cosmetic, supplement or medical device, and it is not licensed or approved for the diagnosis, treatment, cure or prevention of any condition.

Material must not be administered to humans or animals, resold for human or veterinary use, or used in any clinical, diagnostic or therapeutic setting. Nothing on this site is medical advice.

3. Eligibility

By placing an order you represent and warrant that:

• you are at least 18 years of age;
• you are a qualified researcher, or you are buying on behalf of a research institution, laboratory or business;
• you have the training, facilities and safety protocols needed to handle research material;
• you will comply with all laws and regulations applying to the purchase, import, handling, storage and disposal of the material in your jurisdiction.

4. Orders and acceptance

Your order is an offer to buy. A contract forms only when we confirm dispatch. We may decline or cancel any order at our discretion, including where we believe the statements above are untrue, where an order appears to be for personal use, or where supply would breach any law or regulation.

5. Pricing and payment

Prices are shown in pounds sterling and, unless stated otherwise, exclude delivery. We may correct pricing errors before dispatch. Payment is taken at checkout through our payment providers; we do not store full card details.

6. Delivery and risk

Delivery estimates are estimates, not guarantees. Risk passes to you on delivery to the address you supply. For orders outside the United Kingdom you are responsible for import duties, taxes and customs clearance, and for confirming that the material may lawfully be imported into your country.

7. Returns and refunds

Because of the nature of research material, we cannot accept returns of opened, used or temperature-compromised items. If an order arrives damaged, incorrect or short, contact us at hello@crew-labs.co.uk within 7 days of delivery with your order reference and photographs, and we will replace or refund the affected items.

Refunds are made to the original payment method once the claim is agreed. Nothing in these terms affects your statutory rights as a consumer where those rights apply.

8. Certificates and product information

Certificates of analysis, purity figures, assay data and descriptions are provided in good faith for research reference. To the extent permitted by law we give no warranty of satisfactory quality or fitness for any particular purpose, and expressly no warranty of fitness for human or veterinary use.

It is your responsibility to confirm that a material suits your intended research application before use.

9. Buyer responsibilities

You are solely responsible for the safe handling, labelling, storage, use and disposal of all material once delivered, and for the conduct of your research. You must not relabel, misbrand, repackage for human use, or resell our material in breach of these terms.

10. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability arising from any order is limited to the amount you paid for the material in question, and we are not liable for indirect or consequential loss, or for any loss, injury or damage arising from misuse, including any use in or on a human or animal body.

11. Indemnity

You agree to indemnify Crew Labs Ltd, its officers, employees and suppliers against any claim, loss, liability or expense arising from your breach of these terms or from your handling or use of the material supplied.

12. Intellectual property

All content on this site, including text, branding, logos, photography and data, belongs to Crew Labs Ltd or its licensors and may not be copied or reused without written permission.

13. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

14. Contact

Questions about these terms: hello@crew-labs.co.uk.