Privacy Policy

Last updated September 2026

1. Who we are

Crew Labs Ltd ("Crew Labs", "we", "us") is the data controller for this verification gateway and the associated store. This policy explains what personal data we collect, why, and what rights you have. Contact us at hello@crew-labs.co.uk.

2. Data we collect

• Data you give us — name, email address, billing and delivery address, and order details when you buy from us or contact us.
• Verification records — when you confirm the statements on our gateway we record the date and time, your IP address, your browser user agent, which statements you confirmed, and the advertising campaign parameters on the link you arrived through.
• Marketing sign-ups — if you tick the optional box and give an email address, we record that consent, the time it was given, and the campaign parameters above so we know which campaign the sign-up came from.
• Technical data — pages viewed, referring URL, device and browser type, and similar log data.

3. Why we use it

We use this data to:

• confirm buyers are 18 or over and are buying for laboratory research only;
• keep a compliance record of what was confirmed, and when;
• process, dispatch and support orders;
• prevent fraud, abuse and automated access;
• send marketing emails where you have asked for them;
• measure our advertising and improve the site.

4. Lawful bases

Under the UK GDPR we rely on: performance of a contract (processing your order), legal obligation (age-restricted supply and record keeping), legitimate interests (site security, fraud prevention, measuring advertising) and consent (marketing email and non-essential cookies). You can withdraw consent at any time.

5. Cookies

We set a verification cookie so you are not asked to verify again on the same device for 30 days. It holds a flag and an expiry, not your identity.

Where enabled we also use Google Tag Manager and advertising technologies such as the Meta pixel to measure campaign performance, and we pass campaign parameters from your inbound link through to our store for the same purpose. You can block or delete cookies in your browser; the verification step will then appear on every visit.

6. Sharing

We do not sell your personal data. We share it only with:

• providers who host our sites, take payments, dispatch orders and provide support;
• our email platform, where you have opted in to marketing;
• analytics and advertising providers, as aggregated or hashed event data;
• professional advisers, regulators or law enforcement where the law requires it.

7. Retention

Verification and consent records are kept for as long as we need them to evidence compliance, normally up to 6 years. Order and tax records are kept for the period required by law. Marketing data is kept until you unsubscribe. Other data is deleted when it is no longer needed.

8. Security

We use TLS encryption, access controls and rate limiting to protect the data we hold. Verification logs are stored outside the public web root and are not publicly accessible. No system is perfectly secure and we cannot guarantee absolute security.

9. Your rights

You have the right to access, correct, delete, restrict or port your personal data, to object to processing based on legitimate interests, and to withdraw consent. Email hello@crew-labs.co.uk and we will respond within one month. You may also complain to the Information Commissioner's Office at ico.org.uk.

10. Under 18s

This site is not directed at anyone under 18 and we do not knowingly collect their data. If you believe a minor has given us data, email hello@crew-labs.co.uk and we will delete it.

11. International transfers

Some of our providers operate outside the UK. Where data is transferred, we use appropriate safeguards such as UK international data transfer agreements or standard contractual clauses.

12. Other sites

Our pages link to other sites, including our main store. We are not responsible for their content or privacy practices; read their policies before sharing data with them.

13. Changes

We may update this policy. The date at the top of this page shows when it was last revised, and the current version always applies.

14. Contact

Privacy questions and rights requests: hello@crew-labs.co.uk.